Maven – Car Sharing for Pc

So I tried to use a this app for my first time. Let me tell you how unprofessional and money hungry this company is. I reserved at car that was located at a garage. For a specific amount of time on a specific date. When I got to the car garage there was a valet that was supposed to bring out the car to me so I can get to where I needed to be. However, the car wouldn’t start. I called customer service and tried to have this issue resolved. After a lengthy 30-40 minute talk and trying to resolve the issue. I had to book a car in a different garage. I also had to pay twice because their policy is once you reserve the car they take the payment. When I reserved the same vehicle guess what? They had to charge me again. I get to the second destination and everything is going well. Upon my return, I waited for the valet to take the car from me so that I could end my trip. The valet was very busy and I couldn’t just leave the car on the street/sidewalk. So I ended up having to end my rental 10-15 minutes early. This however, charged me $50 so I total for something that was supposed to be 50-70 dollars worth of a rental, I was charged around $200. While being told to wait for the refund of the first reservation 3-5 business days. This is not worth it. I found the same care at a different rental company for a longer time frame without any issues or over charges. Will not recommend to anyone! Money hungry company.

I got a car from there after the 3 week I was only making enough money to pay for the car wasn’t seeing no extra money so that third week I called in an told the women hey car prices changed an cheaper can y’all at the new charges to my account she said no I gotta redo it to get the new prices which that didn’t make since to me they should just apply that to the people that has cars already then on top of that told the lady well I’m not going to make the money for the car price when do I return the car I was told they will send a email on the day to bring it into office this was a Monday my payment wasn’t due to to Tuesday while I waiting in my time an day the next day Wednesday they locked the car I called an asked why would y’all lock the car an I could have just brought the car to the office I’m going by what youre representive said they said sorry for the miss communication but I had to just come bring the car in now they charged me 500 dollars just to pick up the car then charged me for the days an how long they took to come pick up the car bill over 1000 dollars now an I don’t know what to do I thought about taking the company onto the news because it a whole rip off company why not just let me bring car in nobody going to take the car thinking about going to fox two so if anybody esle having these issues we need to get together an take it to the higher ground

I didn't even get to use their cars tags the sad part. I made a reservation for 24 hours received confirmation and I headed out to the station to pick up said car when I arrived. I go into the app where it tells me it had been cancelled mind you they had charge my bank card 2x!!! So I proceed to call customer service since I had made my way all the way there to see what was the issue. When I spoke to the rep she explained to me that " my account was suspended" (keep in my this is my first time ever attempting to make a reservation) I asked her why that was the case and she didn't know. So I ask her "why was I allowed to make a reservation to begin with and then charged twice for it. She tells me she doesn't know and there is nothing she can do but I can speak to her supervisor Kevin and he wasn't much help. He told me to email member services and they'd get back to me within 5 days to review the account. I tell him at this point I could care less about the account being suspended, I just want my money back immediately. He tells me there's nothing he can do bc he has to get in contact with member services himself and has no contact info for them other than email smh. Thankfully my bank was amazing and blocked these charges bc if I had to deal with this app directly about my money I'd be screwed. NEVER rent from them. ReachNow is way better and even Enterprise car sharing is better!

I had a this app car breakdown! I had it towed to the nearest authorized dealer ship -Note a problem (alternator went out dealership said it’s under warranty will fix for free ) I’ve notified this app serval times about the situation did not hear back For about a week Finally I did get one response saying that they have received their car I was waiting for a response about receiving another car or something to get this resolved again I have tried to email contact this app many times again another two weeks pass by they said they have suspended my account again I tried email several times another week pass by I finally got a response they said they can suspend anybody’s Without any reason I replied you got to be kidding me this was totally not my fault that the car broke down have not heard from this app since they charged me twice for rental but yet I’m suspended I’m confuse of your illegal practice I still haven’t got paid reimbursed for the tow of your vehicle you guys are very very horrible you treat your customers like garbage how dare you So difficult to work with this app I had to contact my bank to reverse rental charges since I had no vehicle in my possession only thing that I have not gotten reimburse us for the toe of their vehicle Considering a class-action lawsuit may be the only solution