CTV News: News for Canadians for Pc

Another great example of what happens when user experience and user-centric design takes the back seat (or gets stuffed in the trunk)... not understanding how your users actually navigate and engage with your app = loss of trust and loss of users. In the old version the navigation was relatively straightforward... you could add or remove (and reorder) news categories... the interface was consistent... there was a non-standard (but still usable) option to share articles (no idea why the standardized iOS sharing interface wasn’t adopted)... and all that has been thrown away in this new version. Top news is now almost entirety dominated by videos (which I assume is to try to increase ad revenue)... the previous categories are now under ‘News’ and require scrolling up... and down... and up... and down... no option to sort or reorder them... while the ‘Local’ news is now its own section and you scroll left and right to move between locales...?! Did you app designers and developers work in two separate silos?! Bottom line... great example of an app that was decent and user friendly falling victim to corporate greed and the pursuit of revenue at the expense of users... lemme tell you what is more expensive... NO USERS!! ...nicely done Bell Media!

I never write reviews, however after using this app religiously for years, I am compelled to leave a review out of utter frustration at trying to navigate their new layout. I like to think I am tech savvy, and again I have used this app for years, so understand the general layout. That said the new layout is sooooooo frustrating to navigate. I have no idea what category the story is from - local vs entertainments vs national. I don’t know whether I am opening a video or article. Please update and have your users in mind, better yet revert back to one of your older layouts. This is terrible!!!!

Can not find what I wish to read - totally confusing to your elderly reader. No directions given to “ sort “ this app or find relevant sections. Disappointed once more! Many months later still can not find tech or health news. When video is done have to close out app and reopen to view next item! FRUSTRATING!

What did you do to our news app.? You can’t copy and send. Please fix the app. I mean some of don’t twitter and facebook. We e-mail, copy and text.