Sync - Secure cloud storage for Pc

IPads and iOS is not this company’s focus at all, nor is usability. They play the “security” card as a reason for all the missing features. They have only done a single feature update in a year and it was a small viewing change! Nothing exciting. They have yet to even integrate some of the great feature of iOS 12, i.e. files app integration. Nothing for 13. They barely works with the files app built into iOS. You will usually find you have to open the app to make it usable. The offline files are often not offline and have to be redownloaded, I have run into this numerous times and reported it to no avail. If you view the version history you will see only bug fixes month after month, and this bug has existed for 2 years! You also can’t stream video’s from the app like ANY other file syncing software. You will have to download it outside the app to stream it to a appleTV or other device. Essentially anything modification or use of a file will require you to save it outside the app, locally or another this app app, and then put it back if you make any changes. This app is a shame, they could have good privacy and a good app, but they have decent privacy, which is not difficult to implement, and an awful user experience. They are not worth the money. Find another app, I am looking for one now after using them for over 2 years I have finally just given up hope they will get better.

Dropbox can’t be trusted, so I came across this app in my search for an alternative. It looks good on paper, and the design is clean and simple, fairly intuitive. However where it falls flat, and I mean dead flat, is I’ve had a couple instances of destructive data loss from this app failures (as in synchronization). Thank goodness I had those files backed up elsewhere, as they weren’t recoverable via this app’s file recovery feature. Second, there is an arbitrary sharing limitation of the number of folders (not users, total folders) that can be involved in sharing with other users. So even if you share with a single other user, as soon as one of you creates more than a couple folders within a shared folder, those folders and all the files contained within are not shared. There’s not even a notification telling you why, so you’ll likely be frustrated trying to figure out what’s going wrong. This is plain stupidity by the company, because I was in the middle of converting my sixth friend/family member over to this app from Dropbox when I discovered this limitation that renders the entire service useless to me. Since then not only have I not told anyone else about this app, but I moved all 6 of those people back onto our shared Dropboxes (now using Cryptomator for sensitive files). Oh well, their loss.

I have tried in vain to upload files using the desktop website, and it is horrid and dysfunctional. Files upload much slower than other providers and transfers often break or present errors halfway through. I have had this service for a couple of months on a paid plan. I have a couple hundred gigabytes of data that have been waiting for months to upload to this app. I have tried to upload to this app using this app’s website, desktop app, and (desperately) even mobile, and every single time it errors out. This has been done via different ISPs with speeds ranging up to 100+ MB/sec, yet everytime, upload speeds are painfully slow and the transfers error out. I agree with a previous reviewer’s sentiment that for all the features present, this app really is not worth the pain inflicted. I have been giving them money for a months or three now, but if I cannot upload my data, the features this service provides are just useless.

Listing directories and downloading files keeps getting slower and slower. In fact, I can’t even download anything at the moment. It just hangs forever on two iOS devices. Net connection is good. this app between Macs seems fine. Seems isolated to the app. File integration on iOS is hit or miss between versions. Sometimes it works... other times it doesn’t. There are times where I’ve even lost data trying to save a document in Excel. I have to open a copy of the file in Excel, then copy it back to this app to be sure I’m losing any data. It’s really too bad, this service is otherwise awesome... it makes zero knowledge cloud storage very easy to use. I hope the mobile app gets fixed soon!