Klook: Travel, Hotels, Leisure for Pc

I was not really satisfied with the tours. You know most tourists don’t speak Japanese so you should have an English speaking tour guide, at least. During our tour to Mt. Fuji, we were stucked in traffic going and coming back, and since the tour guide cannot speak English, everybody was sleeping in the bus. When we got to the location the tour guide did not even explain that it was the place for picture taking of Mt. Fuji, everybody thought we were just there to eat and we were expecting more, so some of us didn’t have the chance to take pictures. The audio guide was a little helpful but it does not really explain well where we were. The day tour was fine but we did not really go to all the places that were described in the itinerary. When I needed help and tried to call customer service, someone from a different time zone answered my call and was not really able to help at all. If you mean true customer service, you should have someone based locally to help and answer questions right away, and not someone who was on a different time zone telling me to wait because he was an hour behind from where he was. Lastly, I sent an email 2 days ago, and still no reply up to this day. Sorry this app, but I will never use you again. I always travel and have always used travel agencies without any problems, you were recommended to me so I tried it, but I was really, really disappointed on how your team handled the tours.

I have used this app for a few activities in Taiwan and everything was flawless and as advertised. You simply pay ahead on this app (great for me to use credit card instead of cash in person) while receiving a discount on the services. Simple and easy. Also, they have great customer service. I had an issue during my travels that caused a delay in my trip and I missed a group tour. They refunded the tour promptly after I presented them with the documentation. I’m extremely pleased with this app and will be using them to book activities in Hong Kong this weekend. The app is also very functional and easy to use. I’m happy to give 5 stars.

I travel often and try to use local apps. I came across this app on my recent travels to book a night time tour. We had a short layover on our way home and thought it would be nice to utilize the time wisely. The app showed the tour times, so I purchased the tickets. After waiting for over an hour, no tour ever showed up. I verified through the actual tour company’s website to see they offered the tour at a different time. We had missed it. I reached out to this app asking for a refund and for them to change their tour times on the app. They told me they couldn’t issue a refund unless the tour company allowed it. After arguing back and forth with them, they eventually issued my refund. I left a one star review for the tour on the app. They asked if they could remove it. I told them they didn’t have my permission to do so. They did anyway. Their customer service is utterly atrocious. I have in writing and screen caps, so I have proof. They are a fraudulent company. If you choose to use them, beware!!! They show zero remorse for anything. Oh, and after sharing the correct tour times with them, they refuse to change the time.

I am so happy I stumbled upon this app and am already recommending it to all of my friends. this app offered great ideas for activities, very competitive pricing, and made it so easy to keep all of my vouchers organized. My only wish is that they offer more last minute booking opportunities. There were activities that I couldn't book same day or the night before on this app, but was able to book on other sites.